Browser doesn't launch

The browser doesn’t launch when pressing “Start” / The browser won’t download automatically

1

Option 1: Force browser install

With the force browser install button in the Incogniton app you can force Incogniton to (re)install a browser version.

2

Option 2: Manual browser install

When opening Incogniton for the first time, a window should popup which asks whether you want to download the browser. This should be done before trying to start a profile. Downloading the browser might take a while and the speed will depend on your internet connection. If the browser will still not launch and the Update browser window is closed, you can go through the steps below.

There’s a difference between the installation of the browser on Mac or Windows, make sure you follow the right steps.

Choose the correct browser version for manual installation. It's recommended to always use the most recent version.

Windows Browser Version 143

Windows Browser Version 143

1. Open the Correct Data Directory:

• Launch the Incogniton application.

• Click on Home in the application menu.

• Select Open Incogniton Data Directory.

1. Locate the Data Directory

• Open the data directory where Incogniton is installed.

• Navigate to the Browser folder:

  • Click on Browser and select the browser version (e.g., 143).

  • Inside the version folder, click on Win.

  • The folder should be located at: C:/Users/USERNAME/AppData/Roaming/Incogniton/Incogniton/browser/143/win.

1. Download the Browser

• Click on the preferred link below to download the browser. Ensure you select the correct version (64-bit or 32-bit):

  • Download 64-bit Browser

  • Download 32-bit Browser

• The ZIP file will be named Update.

1. Install the Browser

• After downloading the ZIP file, navigate back to the folder from Step 1.

• Unzip the file and copy its contents to the folder.

• Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:

  • Open a text editor and create a new file.

  • Add the following text to the file: 1.0.0.0.

  • Save the file as VERSION.txt in the same directory.

• Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.

1. Configure Browser Profiles

• In the application, create a browser profile and ensure the version matches the installed version.

• For existing profiles, check or update the browser version:

  • Click the three-dot icon in the profile overview and select Edit.

  • Ensure the version matches the installed version.

1. Update Browser Version in Bulk

• To update multiple profiles:

  • Click Action > Modify > Edit browser version.

  • Select the version you just installed.

Mac Browser version 143

Mac Browser Version 143

1. Open the Correct Data Directory:

• Launch the Incogniton application.

• Click on Home in the application menu.

• Select Open Incogniton Data Directory.

1. Locate the Data Directory

• Open the data directory where Incogniton is installed.

• Navigate to the Browser folder:

  • Click on Browser and select the browser version (e.g., 143).

  • Inside the version folder, click on Mac.

  • The folder should be located at: /USERNAME/Library/Application Support/Incogniton/browser/143/mac.

• If you cannot find the Library folder, follow this guide: How to Open the Library Folder on Mac.

1. Download the Browser

• Click on the link below to download the browser. The ZIP file will be named Update.

• Download Browser for Mac

1. Install the Browser

• After downloading the ZIP file, navigate back to the folder from Step 1.

• Unzip the file and copy its contents to the folder.

• Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:

  • Open a text editor and create a new file.

  • Add the following text to the file: 1.0.0.0.

  • Save the file as VERSION.txt in the same directory.

• Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.

1. Configure Browser Profiles

• In the application, create a browser profile and ensure the version matches the installed version.

• For existing profiles, check or update the browser version:

  • Click the three-dot icon in the profile overview and select Edit.

  • Ensure the version matches the installed version.

1. Update Browser Version in Bulk

• To update multiple profiles:

  • Click Action > Modify > Edit browser version.

  • Select the version you just installed.

  

Older browser versions

Browser Version 141

Windows

1. Open the Correct Data Directory:

   • Launch the Incogniton application.

   • Click on Home in the application menu.

   • Select Open Incogniton Data Directory.

1. Locate the Data Directory

• Open the data directory where Incogniton is installed.

• Navigate to the Browser folder:

  • Click on “Browser,” then select the browser version (e.g., 141).

  • Inside the version folder, click on Win.

• The folder should be located at: C:/Users/USERNAME/AppData/Roaming/Incogniton/Incogniton/browser/141/win.

1. Download the Browser

• Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit):

  • Download 64-bit Browser

  • Download 32-bit Browser

• The ZIP file will be named Update.

1. Install the Browser

• After downloading the ZIP file, navigate back to the folder from Step 1.

• Unzip the file and copy its contents to the folder.

• Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:

  • Open a text editor and create a new file.

  • Add the following text to the file: 1.0.0.5.

  • Save the file as VERSION.txt in the same directory.

• Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.

1. Configure Browser Profiles

• In the application, create a browser profile and ensure the version matches the installed version.

• For existing profiles, check or update the browser version:

  • Click the three-dot icon in the profile overview and select Edit.

  • Ensure the version matches the installed version.

1. Update Browser Version in Bulk

• To update multiple profiles:

  • Click Action > Modify > Edit browser version.

  • Select the version you just installed.

Mac

1. Open the Correct Data Directory:

   • Launch the Incogniton application.

   • Click on Home in the application menu.

   • Select Open Incogniton Data Directory.

1. Locate the Data Directory

• Open the data directory where Incogniton is installed.

• Navigate to the Browser folder:

  • Click on “Browser,” then select the browser version (e.g., 141).

  • Inside the version folder, click on Mac.

• The folder should be located at: /USERNAME/Library/Application Support/Incogniton/browser/141/mac.

• If you cannot find the Library folder, follow this guide: How to Open the Library Folder on Mac.

1. Download the Browser

• Click on the link below to download the browser. The ZIP file will be named Update.

• Download Browser for Mac

1. Install the Browser

• After downloading the ZIP file, navigate back to the folder from Step 1.

• Unzip the file and copy its contents to the folder.

• Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:

  • Open a text editor and create a new file.

  • Add the following text to the file: 1.0.0.5.

  • Save the file as VERSION.txt in the same directory.

• Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.

1. Configure Browser Profiles

• In the application, create a browser profile and ensure the version matches the installed version.

• For existing profiles, check or update the browser version:

  • Click the three-dot icon in the profile overview and select Edit.

  • Ensure the version matches the installed version.

1. Update Browser Version in Bulk

• To update multiple profiles:

  • Click Action > Modify > Edit browser version.

  • Select the version you just installed.

Browser Version 139

Windows

1. Open the Correct Data Directory:

   • Launch the Incogniton application.

   • Click on Home in the application menu.

   • Select Open Incogniton Data Directory.

1. Locate the Data Directory

• Open the data directory where Incogniton is installed.

• Navigate to the Browser folder:

  • Click on “Browser,” then select the browser version (e.g., 139).

  • Inside the version folder, click on Win.

• The folder should be located at: C:/Users/USERNAME/AppData/Roaming/Incogniton/Incogniton/browser/139/win.

1. Download the Browser

• Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit):

  • Download 64-bit Browser

  • Download 32-bit Browser

• The ZIP file will be named Update.

1. Install the Browser

• After downloading the ZIP file, navigate back to the folder from Step 1.

• Unzip the file and copy its contents to the folder.

• Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:

  • Open a text editor and create a new file.

  • Add the following text to the file: 1.1.0.2.

  • Save the file as VERSION.txt in the same directory.

• Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.

1. Configure Browser Profiles

• In the application, create a browser profile and ensure the version matches the installed version.

• For existing profiles, check or update the browser version:

  • Click the three-dot icon in the profile overview and select Edit.

  • Ensure the version matches the installed version.

1. Update Browser Version in Bulk

• To update multiple profiles:

  • Click Action > Modify > Edit browser version.

  • Select the version you just installed.

• Refer to the screenshot:

  

Mac

1. Open the Correct Data Directory:

   • Launch the Incogniton application.

   • Click on Home in the application menu.

   • Select Open Incogniton Data Directory.

1. Locate the Data Directory

• Open the data directory where Incogniton is installed.

• Navigate to the Browser folder:

  • Click on “Browser,” then select the browser version (e.g., 139).

  • Inside the version folder, click on Mac.

• The folder should be located at: /USERNAME/Library/Application Support/Incogniton/browser/139/mac.

• If you cannot find the Library folder, follow this guide: How to Open the Library Folder on Mac.

1. Download the Browser

• Click on the link below to download the browser. The ZIP file will be named Update.

• Download Browser for Mac

1. Install the Browser

• After downloading the ZIP file, navigate back to the folder from Step 1.

• Unzip the file and copy its contents to the folder.

• Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:

  • Open a text editor and create a new file.

  • Add the following text to the file: 1.1.0.2.

  • Save the file as VERSION.txt in the same directory.

• Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.

1. Configure Browser Profiles

• In the application, create a browser profile and ensure the version matches the installed version.

• For existing profiles, check or update the browser version:

  • Click the three-dot icon in the profile overview and select Edit.

  • Ensure the version matches the installed version.

1. Update Browser Version in Bulk

• To update multiple profiles:

  • Click Action > Modify > Edit browser version.

  • Select the version you just installed.

Browser Version 137

Windows Browser

1. Open the Correct Data Directory:

   • Launch the Incogniton application.

   • Click on Home in the application menu.

   • Select Open Incogniton Data Directory.

1. Locate the Data Directory

• Open the data directory where Incogniton is installed.

• Navigate to the Browser folder:

  • Click on “Browser,” then select the browser version (e.g., 137).

  • Inside the version folder, click on Win.

• The folder should be located at: C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser137win.

1. Download the Browser

• Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit):

  • Download 64-bit Browser

  • Download 32-bit Browser

• The ZIP file will be named Update.

1. Install the Browser

• After downloading the ZIP file, navigate back to the folder from Step 1.

• Unzip the file and copy its contents to the folder.

• Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:

  • Open a text editor and create a new file.

  • Add the following text to the file: 1.0.0.3.

  • Save the file as VERSION.txt in the same directory.

• Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.

1. Configure Browser Profiles

• In the application, create a browser profile and ensure the version matches the installed version.

• For existing profiles, check or update the browser version:

  • Click the three-dot icon in the profile overview and select Edit.

  • Ensure the version matches the installed version.

1. Update Browser Version in Bulk

• To update multiple profiles:

  • Click Action > Modify > Edit browser version.

  • Select the version you just installed.

Mac

1. Open the Correct Data Directory:

   • Launch the Incogniton application.

   • Click on Home in the application menu.

   • Select Open Incogniton Data Directory.

.

1. Locate the Data Directory

• Open the data directory where Incogniton is installed.

• Navigate to the Browser folder:

  • Click on “Browser,” then select the browser version (e.g., 137).

  • Inside the version folder, click on Mac.

• The folder should be located at: /USERNAME/Library/Application Support/Incogniton/browser/137/mac.

• If you cannot find the Library folder, follow this guide: How to Open the Library Folder on Mac.

1. Download the Browser

• Click on the link below to download the browser. The ZIP file will be named Update.

• Download Browser for Mac

1. Install the Browser

• After downloading the ZIP file, navigate back to the folder from Step 1.

• Unzip the file and copy its contents to the folder.

• Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:

  • Open a text editor and create a new file.

  • Add the following text to the file: 1.0.0.3.

  • Save the file as VERSION.txt in the same directory.

• Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.

1. Configure Browser Profiles

• In the application, create a browser profile and ensure the version matches the installed version.

• For existing profiles, check or update the browser version:

  • Click the three-dot icon in the profile overview and select Edit.

  • Ensure the version matches the installed version.

1. Update Browser Version in Bulk

• To update multiple profiles:

  • Click Action > Modify > Edit browser version.

  • Select the version you just installed.

Browser Version 134

Windows

1. Open the Correct Data Directory:

   • Launch the Incogniton application.

   • Click on Home in the application menu.

   • Select Open Incogniton Data Directory.

1. Locate the Data Directory

• Open the data directory where Incogniton is installed.

• Navigate to the Browser folder:

  • Click on “Browser,” then select the browser version (e.g., 134).

  • Inside the version folder, click on Win.

• The folder should be located at: C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser134win.

1. Download the Browser

• Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit):

  • Download 64-bit Browser

  • Download 32-bit Browser

• The ZIP file will be named Update.

1. Install the Browser

• After downloading the ZIP file, navigate back to the folder from Step 1.

• Unzip the file and copy its contents to the folder.

• Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:

  • Open a text editor and create a new file.

  • Add the following text to the file: 1.2.0.0.

  • Save the file as VERSION.txt in the same directory.

• Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.

1. Configure Browser Profiles

• In the application, create a browser profile and ensure the version matches the installed version.

• For existing profiles, check or update the browser version:

  • Click the three-dot icon in the profile overview and select Edit.

  • Ensure the version matches the installed version.

1. Update Browser Version in Bulk

• To update multiple profiles:

  • Click Action > Modify > Edit browser version.

  • Select the version you just installed.

Mac

1. Open the Correct Data Directory:

   • Launch the Incogniton application.

   • Click on Home in the application menu.

   • Select Open Incogniton Data Directory.

1. Locate the Data Directory

• Open the data directory where Incogniton is installed.

• Navigate to the Browser folder:

  • Click on “Browser,” then select the browser version (e.g., 134).

  • Inside the version folder, click on Mac.

• The folder should be located at: /USERNAME/Library/Application Support/Incogniton/browser/134/mac.

• If you cannot find the Library folder, follow this guide: How to Open the Library Folder on Mac.

1. Download the Browser

• Click on the link below to download the browser. The ZIP file will be named Update.

• Download Browser for Mac

1. Install the Browser

• After downloading the ZIP file, navigate back to the folder from Step 1.

• Unzip the file and copy its contents to the folder.

• Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:

  • Open a text editor and create a new file.

  • Add the following text to the file: 1.2.0.0.

  • Save the file as VERSION.txt in the same directory.

• Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.

1. Configure Browser Profiles

• In the application, create a browser profile and ensure the version matches the installed version.

• For existing profiles, check or update the browser version:

  • Click the three-dot icon in the profile overview and select Edit.

  • Ensure the version matches the installed version.

1. Update Browser Version in Bulk

• To update multiple profiles:

  • Click Action > Modify > Edit browser version.

  • Select the version you just installed.

Browser Version 131

Windows

1. Open the Correct Data Directory:

   • Launch the Incogniton application.

   • Click on Home in the application menu.

   • Select Open Incogniton Data Directory.

1. Locate the Data Directory

• Open the data directory where Incogniton is installed.

• Navigate to the Browser folder:

  • Click on “Browser,” then select the browser version (e.g., 131).

  • Inside the version folder, click on Win.

• The folder should be located at: C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser131win.

1. Download the Browser

• Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit):

  • Download 64-bit Browser

  • Download 32-bit Browser

• The ZIP file will be named Update.

1. Install the Browser

• After downloading the ZIP file, navigate back to the folder from Step 1.

• Unzip the file and copy its contents to the folder.

• Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:

  • Open a text editor and create a new file.

  • Add the following text to the file: 1.1.0.2.

  • Save the file as VERSION.txt in the same directory.

• Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.

1. Configure Browser Profiles

• In the application, create a browser profile and ensure the version matches the installed version.

• For existing profiles, check or update the browser version:

  • Click the three-dot icon in the profile overview and select Edit.

  • Ensure the version matches the installed version.

1. Update Browser Version in Bulk

• To update multiple profiles:

  • Click Action > Modify > Edit browser version.

  • Select the version you just installed.

Mac

1. Open the Correct Data Directory:

   • Launch the Incogniton application.

   • Click on Home in the application menu.

   • Select Open Incogniton Data Directory.

1. Locate the Data Directory

• Open the data directory where Incogniton is installed.

• Navigate to the Browser folder:

  • Click on “Browser,” then select the browser version (e.g., 131).

  • Inside the version folder, click on Mac.

• The folder should be located at: /USERNAME/Library/Application Support/Incogniton/browser/131/mac.

• If you cannot find the Library folder, follow this guide: How to Open the Library Folder on Mac.

1. Download the Browser

• Click on the link below to download the browser. The ZIP file will be named Update.

• Download Browser for Mac

1. Install the Browser

• After downloading the ZIP file, navigate back to the folder from Step 1.

• Unzip the file and copy its contents to the folder.

• Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:

  • Open a text editor and create a new file.

  • Add the following text to the file: 1.1.0.2.

  • Save the file as VERSION.txt in the same directory.

• Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.

1. Configure Browser Profiles

• In the application, create a browser profile and ensure the version matches the installed version.

• For existing profiles, check or update the browser version:

  • Click the three-dot icon in the profile overview and select Edit.

  • Ensure the version matches the installed version.

1. Update Browser Version in Bulk

• To update multiple profiles:

  • Click Action > Modify > Edit browser version.

  • Select the version you just installed.

Browser Version 129

Windows

1. Opening the right data directory: first step is that you need to click on Home in the Incogniton application. The next step is that you click on Open Incogniton data directory.

1. Locate the Data Directory

• Open the data directory where Incogniton is installed.

• Navigate to the Browser folder:

  • Click on “Browser,” then select the browser version (e.g., 129).

  • Inside the version folder, click on Win.

• The folder should be located at: C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser129win.

1. Download the Browser

• Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit):

  • Download 64-bit Browser

  • Download 32-bit Browser

• The ZIP file will be named Update.

1. Install the Browser

• After downloading the ZIP file, navigate back to the folder from Step 1.

• Unzip the file and copy its contents to the folder.

• Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:

  • Open a text editor and create a new file.

  • Add the following text to the file: 1.0.0.2.

  • Save the file as VERSION.txt in the same directory.

• Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.

1. Configure Browser Profiles

• In the application, create a browser profile and ensure the version matches the installed version.

• For existing profiles, check or update the browser version:

  • Click the three-dot icon in the profile overview and select Edit.

  • Ensure the version matches the installed version.

1. Update Browser Version in Bulk

• To update multiple profiles:

  • Click Action > Modify > Edit browser version.

  • Select the version you just installed.

Mac

1. Opening the right data directory: first step is that you need to click on Home in the Incogniton application. The next step is that you click on Open Incogniton data directory.

1. Locate the Data Directory

• Open the data directory where Incogniton is installed.

• Navigate to the Browser folder:

  • Click on “Browser,” then select the browser version (e.g., 129).

  • Inside the version folder, click on Mac.

• The folder should be located at: /USERNAME/Library/Application Support/Incogniton/browser/129/mac.

• If you cannot find the Library folder, follow this guide: How to Open the Library Folder on Mac.

1. Download the Browser

• Click on the link below to download the browser. The ZIP file will be named Update.

• Download Browser for Mac

1. Install the Browser

• After downloading the ZIP file, navigate back to the folder from Step 1.

• Unzip the file and copy its contents to the folder.

• Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:

  • Open a text editor and create a new file.

  • Add the following text to the file: 1.0.0.2.

  • Save the file as VERSION.txt in the same directory.

• Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.

1. Configure Browser Profiles

• In the application, create a browser profile and ensure the version matches the installed version.

• For existing profiles, check or update the browser version:

  • Click the three-dot icon in the profile overview and select Edit.

  • Ensure the version matches the installed version.

1. Update Browser Version in Bulk

• To update multiple profiles:

  • Click Action > Modify > Edit browser version.

  • Select the version you just installed.

If you need help or have any questions, please don't hesitate to contact our support department.