# Browser doesn't launch
{% stepper %}
{% step %}
#### Option 1: Force browser install
With the force browser install button in the Incogniton app you can force Incogniton to (re)install a browser version.
{% endstep %}
{% step %}
#### Option 2: Manual browser install
When opening Incogniton for the first time, a window should popup which asks whether you want to download the browser. This should be done before trying to start a profile. Downloading the browser might take a while and the speed will depend on your internet connection. If the browser will still not launch and the **Update browser** window is closed, you can go through the steps below.
{% hint style="warning" %}
There’s a difference between the installation of the browser on **Mac** or **Windows**, make sure you follow the right steps.
{% endhint %}
{% hint style="info" %}
Choose the correct **browser version** for manual installation. It's recommended to always use the most recent version.
{% endhint %}
{% endstep %}
{% endstepper %}
### **Windows Browser Version 146**
Windows Browser Version 146
1. **Open the Correct Data Directory:**
* Launch the Incogniton application.
* Click on **Home** in the application menu.
* Select **Open Incogniton Data Directory**.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on **Browser** and select the browser version (e.g., **146**).
* Inside the version folder, click on **Win**.
* The folder should be located at: `C:/Users/USERNAME/AppData/Roaming/Incogniton/Incogniton/browser/146/win`.
3. **Download the Browser**
* Click on the preferred link below to download the browser. Ensure you select the correct version (64-bit or 32-bit):
* [Download 64-bit Browser](https://www.incogniton.com/146IncognitonWindows64Browser)
* [Download 32-bit Browser](https://www.incogniton.com/146IncognitonWindows32Browser)
* The ZIP file will be named **Update**.
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.1.0.1.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the “Update” folder.
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
### **Mac Browser version 146**
Mac Browser Version 146
1. **Open the Correct Data Directory:**
* Launch the Incogniton application.
* Click on **Home** in the application menu.
* Select **Open Incogniton Data Directory**.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on **Browser** and select the browser version (e.g., **146**).
* Inside the version folder, click on **Mac**.
* The folder should be located at: `/USERNAME/Library/Application Support/Incogniton/browser/146/mac`.
* If you cannot find the Library folder, follow this guide: [How to Open the Library Folder on Mac](https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/).
3. **Download the Browser**
* Click on the appropriate link below to download the browser. Choose **ARM** if your Mac has an Apple Silicon chip (M1, M2, M3, M4, etc.); choose **Intel** for older Intel-based Macs:
* [Download Browser for Mac (Intel)](https://www.incogniton.com/146IncognitonMacBrowser)
* [Download Browser for Mac (ARM)](https://www.incogniton.com/146IncognitonMacBrowserArm)
* The ZIP file will be named **Update**.
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.1.0.1.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the “Update” folder.
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
### **Older browser versions**
Browser Version 143
**Windows**
1. **Open the Correct Data Directory:**
* Launch the Incogniton application.
* Click on **Home** in the application menu.
* Select **Open Incogniton Data Directory**.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on "Browser," then select the browser version (e.g., **143**).
* Inside the version folder, click on **Win**.
* The folder should be located at: `C:/Users/USERNAME/AppData/Roaming/Incogniton/Incogniton/browser/143/win`.
3. **Download the Browser**
* Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit):
* [Download 64-bit Browser](https://www.incogniton.com/143IncognitonWindows64Browser)
* [Download 32-bit Browser](https://www.incogniton.com/143IncognitonWindows32Browser)
* The ZIP file will be named **Update**.
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.0.0.1.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the "Update" folder.
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
**Mac**
1. **Open the Correct Data Directory:**
* Launch the Incogniton application.
* Click on **Home** in the application menu.
* Select **Open Incogniton Data Directory**.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on "Browser," then select the browser version (e.g., **143**).
* Inside the version folder, click on **Mac**.
* The folder should be located at: `/USERNAME/Library/Application Support/Incogniton/browser/143/mac`.
* If you cannot find the Library folder, follow this guide: [How to Open the Library Folder on Mac](https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/).
3. **Download the Browser**
* Click on the appropriate link below to download the browser. Choose **ARM** if your Mac has an Apple Silicon chip (M1, M2, M3, M4, etc.); choose **Intel** for older Intel-based Macs:
* [Download Browser for Mac (Intel)](https://www.incogniton.com/143IncognitonMacBrowser)
* [Download Browser for Mac (ARM)](https://www.incogniton.com/143IncognitonMacBrowserArm)
* The ZIP file will be named **Update**.
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.0.0.1.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the "Update" folder.
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
Browser Version 141
**Windows**
1. **Open the Correct Data Directory:**
* Launch the Incogniton application.
* Click on **Home** in the application menu.
* Select **Open Incogniton Data Directory**.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on “Browser,” then select the browser version (e.g., **141**).
* Inside the version folder, click on **Win**.
* The folder should be located at: `C:/Users/USERNAME/AppData/Roaming/Incogniton/Incogniton/browser/141/win`.
[](https://incogniton.com/wp-content/uploads/2020/04/Incogniton-downloading-browser.png)
3. **Download the Browser**
* Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit):
* [Download 64-bit Browser](https://www.incogniton.com/141IncognitonWindows64Browser)
* [Download 32-bit Browser](https://www.incogniton.com/141IncognitonWindows32Browser)
* The ZIP file will be named **Update**.
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.0.0.5.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the “Update” folder.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-installed-and-unzipped-in-folder.png)
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-matches-with-installed-version-on-device.png)
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
[](https://incogniton.com/wp-content/uploads/2020/04/Editing-browser-version-in-bulk.png)
**Mac**
1. **Open the Correct Data Directory:**
* Launch the Incogniton application.
* Click on **Home** in the application menu.
* Select **Open Incogniton Data Directory**.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on “Browser,” then select the browser version (e.g., **141**).
* Inside the version folder, click on **Mac**.
* The folder should be located at: `/USERNAME/Library/Application Support/Incogniton/browser/141/mac`.
* If you cannot find the Library folder, follow this guide: [How to Open the Library Folder on Mac](https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/).
3. **Download the Browser**
* Click on the appropriate link below to download the browser. Choose **ARM** if your Mac has an Apple Silicon chip (M1, M2, M3, M4, etc.); choose **Intel** for older Intel-based Macs:
* [Download Browser for Mac (Intel)](https://www.incogniton.com/141IncognitonMacBrowser)
* [Download Browser for Mac (ARM)](https://www.incogniton.com/141IncognitonMacBrowserArm)
* The ZIP file will be named **Update**.
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.0.0.5.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the “Update” folder.
[](https://incogniton.com/wp-content/uploads/2020/04/Mac-installing-browser-folder.png)
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-matches-with-installed-version-on-device.png)
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
[](https://incogniton.com/wp-content/uploads/2020/04/Editing-browser-version-in-bulk.png)
Browser Version 139
**Windows**
1. **Open the Correct Data Directory:**
* Launch the Incogniton application.
* Click on **Home** in the application menu.
* Select **Open Incogniton Data Directory**.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on “Browser,” then select the browser version (e.g., **139**).
* Inside the version folder, click on **Win**.
* The folder should be located at: `C:/Users/USERNAME/AppData/Roaming/Incogniton/Incogniton/browser/139/win`.
[](https://incogniton.com/wp-content/uploads/2020/04/Incogniton-downloading-browser.png)
3. **Download the Browser**
* Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit):
* [Download 64-bit Browser](https://www.incogniton.com/139IncognitonWindows64Browser)
* [Download 32-bit Browser](https://www.incogniton.com/139IncognitonWindows32Browser)
* The ZIP file will be named **Update**.
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.1.0.2.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the “Update” folder.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-installed-and-unzipped-in-folder.png)
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-matches-with-installed-version-on-device.png)
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
* Refer to the screenshot:
[](https://incogniton.com/wp-content/uploads/2020/04/Editing-browser-version-in-bulk.png)
**Mac**
1. **Open the Correct Data Directory:**
* Launch the Incogniton application.
* Click on **Home** in the application menu.
* Select **Open Incogniton Data Directory**.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on “Browser,” then select the browser version (e.g., **139**).
* Inside the version folder, click on **Mac**.
* The folder should be located at: `/USERNAME/Library/Application Support/Incogniton/browser/139/mac`.
* If you cannot find the Library folder, follow this guide: [How to Open the Library Folder on Mac](https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/).
3. **Download the Browser**
* Click on the link below to download the browser. The ZIP file will be named **Update**.
* [Download Browser for Mac](https://www.incogniton.com/139IncognitonMacBrowser)
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.1.0.2.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the “Update” folder.
[](https://incogniton.com/wp-content/uploads/2020/04/Mac-installing-browser-folder.png)
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-matches-with-installed-version-on-device.png)
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
[](https://incogniton.com/wp-content/uploads/2020/04/Editing-browser-version-in-bulk.png)
Browser Version 137
**Windows Browser**
1. **Open the Correct Data Directory:**
* Launch the Incogniton application.
* Click on **Home** in the application menu.
* Select **Open Incogniton Data Directory**.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on “Browser,” then select the browser version (e.g., **137**).
* Inside the version folder, click on **Win**.
* The folder should be located at: `C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser137win`.
[](https://incogniton.com/wp-content/uploads/2020/04/Incogniton-downloading-browser.png)
3. **Download the Browser**
* Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit):
* [Download 64-bit Browser](https://www.incogniton.com/137IncognitonWindows64Browser)
* [Download 32-bit Browser](https://www.incogniton.com/137IncognitonWindows32Browser)
* The ZIP file will be named **Update**.
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.0.0.3.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the “Update” folder.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-installed-and-unzipped-in-folder.png)
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-matches-with-installed-version-on-device.png)
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
[](https://incogniton.com/wp-content/uploads/2020/04/Editing-browser-version-in-bulk.png)
**Mac**
1. **Open the Correct Data Directory:**
* Launch the Incogniton application.
* Click on **Home** in the application menu.
* Select **Open Incogniton Data Directory**.
.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on “Browser,” then select the browser version (e.g., **137**).
* Inside the version folder, click on **Mac**.
* The folder should be located at: `/USERNAME/Library/Application Support/Incogniton/browser/137/mac`.
* If you cannot find the Library folder, follow this guide: [How to Open the Library Folder on Mac](https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/).
3. **Download the Browser**
* Click on the link below to download the browser. The ZIP file will be named **Update**.
* [Download Browser for Mac](https://www.incogniton.com/137IncognitonMacBrowser)
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.0.0.3.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the “Update” folder.
[](https://incogniton.com/wp-content/uploads/2020/04/Mac-installing-browser-folder.png)
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-matches-with-installed-version-on-device.png)
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
[](https://incogniton.com/wp-content/uploads/2020/04/Editing-browser-version-in-bulk.png)
Browser Version 134
**Windows**
1. **Open the Correct Data Directory:**
* Launch the Incogniton application.
* Click on **Home** in the application menu.
* Select **Open Incogniton Data Directory**.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on “Browser,” then select the browser version (e.g., **134**).
* Inside the version folder, click on **Win**.
* The folder should be located at: `C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser134win`.
[](https://incogniton.com/wp-content/uploads/2020/04/Incogniton-downloading-browser.png)
3. **Download the Browser**
* Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit):
* [Download 64-bit Browser](https://www.incogniton.com/134IncognitonWindows64Browser)
* [Download 32-bit Browser](https://www.incogniton.com/134IncognitonWindows32Browser)
* The ZIP file will be named **Update**.
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.2.0.0.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the “Update” folder.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-installed-and-unzipped-in-folder.png)
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-matches-with-installed-version-on-device.png)
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
[](https://incogniton.com/wp-content/uploads/2020/04/Editing-browser-version-in-bulk.png)
**Mac**
1. **Open the Correct Data Directory:**
* Launch the Incogniton application.
* Click on **Home** in the application menu.
* Select **Open Incogniton Data Directory**.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on “Browser,” then select the browser version (e.g., **134**).
* Inside the version folder, click on **Mac**.
* The folder should be located at: `/USERNAME/Library/Application Support/Incogniton/browser/134/mac`.
* If you cannot find the Library folder, follow this guide: [How to Open the Library Folder on Mac](https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/).
3. **Download the Browser**
* Click on the link below to download the browser. The ZIP file will be named **Update**.
* [Download Browser for Mac](https://www.incogniton.com/134IncognitonMacBrowser)
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.2.0.0.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the “Update” folder.
[](https://incogniton.com/wp-content/uploads/2020/04/Mac-installing-browser-folder.png)
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-matches-with-installed-version-on-device.png)
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
[](https://incogniton.com/wp-content/uploads/2020/04/Editing-browser-version-in-bulk.png)
Browser Version 131
**Windows**
1. **Open the Correct Data Directory:**
* Launch the Incogniton application.
* Click on **Home** in the application menu.
* Select **Open Incogniton Data Directory**.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on “Browser,” then select the browser version (e.g., **131**).
* Inside the version folder, click on **Win**.
* The folder should be located at: `C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser131win`.
[](https://incogniton.com/wp-content/uploads/2020/04/Incogniton-downloading-browser.png)
3. **Download the Browser**
* Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit):
* [Download 64-bit Browser](https://www.incogniton.com/131IncognitonWindows64Browser)
* [Download 32-bit Browser](https://www.incogniton.com/131IncognitonWindows32Browser)
* The ZIP file will be named **Update**.
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.1.0.2.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the “Update” folder.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-installed-and-unzipped-in-folder.png)
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-matches-with-installed-version-on-device.png)
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
[](https://incogniton.com/wp-content/uploads/2020/04/Editing-browser-version-in-bulk.png)
**Mac**
1. **Open the Correct Data Directory:**
* Launch the Incogniton application.
* Click on **Home** in the application menu.
* Select **Open Incogniton Data Directory**.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on “Browser,” then select the browser version (e.g., **131**).
* Inside the version folder, click on **Mac**.
* The folder should be located at: `/USERNAME/Library/Application Support/Incogniton/browser/131/mac`.
* If you cannot find the Library folder, follow this guide: [How to Open the Library Folder on Mac](https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/).
3. **Download the Browser**
* Click on the link below to download the browser. The ZIP file will be named **Update**.
* [Download Browser for Mac](https://www.incogniton.com/131IncognitonMacBrowser)
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.1.0.2.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the “Update” folder.
[](https://incogniton.com/wp-content/uploads/2020/04/Mac-installing-browser-folder.png)
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-matches-with-installed-version-on-device.png)
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
[](https://incogniton.com/wp-content/uploads/2020/04/Editing-browser-version-in-bulk.png)
Browser Version 129
**Windows**
1. Opening the right data directory: first step is that you need to click on **Home** in the Incogniton application. The next step is that you click on **Open Incogniton data directory**.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on “Browser,” then select the browser version (e.g., **129**).
* Inside the version folder, click on **Win**.
* The folder should be located at: `C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser129win`.
[](https://incogniton.com/wp-content/uploads/2020/04/Incogniton-downloading-browser.png)
3. **Download the Browser**
* Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit):
* [Download 64-bit Browser](https://www.incogniton.com/129IncognitonWindows64Browser)
* [Download 32-bit Browser](https://www.incogniton.com/129IncognitonWindows32Browser)
* The ZIP file will be named **Update**.
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.0.0.2.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the “Update” folder.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-installed-and-unzipped-in-folder.png)
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-matches-with-installed-version-on-device.png)
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
[](https://incogniton.com/wp-content/uploads/2020/04/Editing-browser-version-in-bulk.png)
**Mac**
1. Opening the right data directory: first step is that you need to click on **Home** in the Incogniton application. The next step is that you click on **Open Incogniton data directory**.
2. **Locate the Data Directory**
* Open the data directory where Incogniton is installed.
* Navigate to the **Browser** folder:
* Click on “Browser,” then select the browser version (e.g., **129**).
* Inside the version folder, click on **Mac**.
* The folder should be located at: `/USERNAME/Library/Application Support/Incogniton/browser/129/mac`.
* If you cannot find the Library folder, follow this guide: [How to Open the Library Folder on Mac](https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/).
3. **Download the Browser**
* Click on the link below to download the browser. The ZIP file will be named **Update**.
* [Download Browser for Mac](https://www.incogniton.com/129IncognitonMacBrowser)
4. **Install the Browser**
* After downloading the ZIP file, navigate back to the folder from Step 1.
* Unzip the file and copy its contents to the folder.
* **Create a VERSION.txt File:** If the file `VERSION.txt` does not exist in the folder, create it:
* Open a text editor and create a new file.
* Add the following text to the file: 1.0.0.2.
* Save the file as `VERSION.txt` in the same directory.
* **Testing:** Test the installation by running the `chrome` file. If the browser opens successfully, delete the “Update” folder.
[](https://incogniton.com/wp-content/uploads/2020/04/Mac-installing-browser-folder.png)
5. **Configure Browser Profiles**
* In the application, create a browser profile and ensure the version matches the installed version.
* For existing profiles, check or update the browser version:
* Click the three-dot icon in the profile overview and select **Edit**.
* Ensure the version matches the installed version.
[](https://incogniton.com/wp-content/uploads/2020/04/Browser-version-matches-with-installed-version-on-device.png)
6. **Update Browser Version in Bulk**
* To update multiple profiles:
* Click **Action** > **Modify** > **Edit browser version**.
* Select the version you just installed.
[](https://incogniton.com/wp-content/uploads/2020/04/Editing-browser-version-in-bulk.png)
{% hint style="info" %}
If you need help or have any questions, please don't hesitate to contact our [support department](https://incogniton.com/contact/).
{% endhint %}
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.incogniton.com/browser-and-browser-profiles/launch-a-browser-profile/browser-doesnt-launch.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.