> For the complete documentation index, see [llms.txt](https://docs.incogniton.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.incogniton.com/documentation/chinese-documentation/chang-jian-wen-ti/troubleshooting/metamask-extension-not-working-virus-report.md).

# Metamask 扩展无法工作/病毒报告

您在 Incogniton 浏览器上遇到 Windows Defender 阻止 Metamask 扩展程序的问题。作为防病毒软件，Windows Defender 有时会将 Metamask 的某些文件检测为潜在威胁，这可能会阻止扩展程序正常运行。要解决此问题，请按照以下步骤操作。

{% stepper %}
{% step %}

### 打开 Windows 安全中心

首先在您的设备上打开 Windows 安全中心。您通常可以在 Windows 安全设置中找到它，或者在搜索栏中搜索 **Windows 安全中心**。

<div align="left"><img src="/files/f1111d42b3fc65f398666a3e3c2d62550de755ec" alt=""></div>
{% endstep %}

{% step %}

### 转到病毒和威胁防护

打开 Windows 安全中心后，查找 **病毒和威胁防护** 部分。在这里，您可以管理设备上的防病毒设置。

<div align="left"><img src="/files/0c20892596f9d9c13fb20af68f7e1aeb4cd92acc" alt=""></div>
{% endstep %}

{% step %}

### 打开保护历史记录

找到 **保护历史记录**（或类似名称的选项）。这将显示 Windows Defender 最近事件和采取的操作的日志。

<div align="left"><img src="/files/ebf60ab0525208a6774a6bb38d6b9a3a2d10e4c0" alt=""></div>
{% endstep %}

{% step %}

### 搜索与 Metamask 相关的事件

在保护历史记录中搜索任何与 Metamask 相关的事件或通知。Windows Defender 可能已标记并删除了与 Metamask 相关的某些文件，导致其无法正常工作。

<div align="left"><img src="/files/76c0814f34b4893d30dd0ca815a35419e745b5ee" alt=""></div>
{% endstep %}

{% step %}

### 恢复或允许被阻止的文件

如果您发现事件显示 Metamask 文件被删除或阻止，请从保护历史记录日志中恢复或允许这些文件。此操作将把 Metamask 扩展程序列入白名单，并防止 Windows Defender 在未来阻止它。

<div align="left"><img src="/files/2bf115125a158c01dbb0f962453e773ad18f43fe" alt=""></div>
{% endstep %}

{% step %}

### 重新安装 Metamask

在恢复或允许被阻止的文件后，重新安装 Metamask 扩展程序，以确保所有必要组件都存在并正常工作。从官方 Chrome 网上应用店或您浏览器的相应扩展商店重新安装 Metamask。
{% endstep %}
{% endstepper %}

{% hint style="info" %}
如果您仍有任何疑问，请联系我们的[支持部门](https://incogniton.com/contact/)。
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.incogniton.com/documentation/chinese-documentation/chang-jian-wen-ti/troubleshooting/metamask-extension-not-working-virus-report.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.