Proxy connection issues

Learn what to do when your proxy is not connecting

What’s the problem?

The proxy gives a connection error or the profile shows a red cross and is unable to launch.

Possible solutions

• Check if the connection type is correct.

• Check if it is an IPv6 proxy – IPv6 proxies only work on websites which support IPv6.

• Check if the proxy requires IP authorization or a username/password.

• Check if the port is included in the proxy – it should look like the picture below.

Proxy connection test

If you are sure all the above steps are correct and it still doesn’t work, please try the following steps to test the proxy connection:

• Download firefox: https://www.mozilla.org/firefox/new/

• Download the foxyproxy addon: https://addons.mozilla.org/en-US/firefox/addon/foxyproxy-standard/

• Test if the proxy works with firefox and foxyproxy. You can confirm it on https://www.whoer.net/

Is it a proxy related issue?

When the proxy connection test fails it can be a proxy related issue. To further troubleshoot, first check if it is indeed proxy related by manually connecting to your proxies without Incogniton, using one of your browsers.

• If you are still not able to connect, raise this issue with your proxy provider and point out that your proxies do not work when connecting via a browser.

• If you managed to connect to your proxy successfully via a regular browser, this means that our server cannot receive IP-dependent data.

Proxy connection solution

If our server cannot receive IP-dependent data, the Timezone, WebRTC and Geolocation must be set manually. Follow these steps:

1

Disable Fill timezone based on the IP and set it manually

Define the timezone manually (it’s advised to correspond with the proxy).

2

Disable Fill WebRTC Public IP based on the IP and set it manually

Specify the Public IP of the proxy that you will use, or choose the Disabled mode.

3

Disable Fill geolocation based on IP and define coordinates manually

Set coordinates manually (advised to correspond with the proxy) or choose the Block mode.

If you need more help or have any questions about connecting a proxy, feel free to reach out to Incogniton Support for assistance.