FAQ
Getting started
How can I start using Incogniton?
In order to start using Incogniton, you can simply download the app from our website here. Once the app has been installed, choose one of our packages from the pricing page, place your order and create an account, and login to the app.
How long do I have to wait before my subscription is activated?
The subscription will be immediately activated after ordering. The status Processing indicates that it's done. However, in case of a crypto payment, it can take several hours before the payment is confirmed.
Do you offer any free plans?
Yes, we offer a starter package which allows you to create 10 free profiles with all of the Incogniton features. You can order the starter package on our pricing page.
Am I allowed to have multiple starter accounts?
No. We monitor for multiple starter accounts; if we detect that you have multiple accounts using the starter package, this will result in a ban of all your Incogniton accounts.
Payments
How can I pay?
In order to pay for your subscription and order, please follow these steps:
Log in to My Account
On the dashboard go to Orders and click on Pay next to the order you want to pay for.
You will automatically go to the checkout section, where you can fill in your details and make the payment.
What payment methods do you accept?
We accept payments via:
PayPal
Visa
MasterCard
Several types of crypto currencies
How do I change the payment method?
You can change your payment method via My Account. It’s possible to choose the preferred payment method during checkout or beforehand in the tab Payment methods in your account. We also have a guide for this, see this article. If you require assistance with changing your payment method, please contact our support department.
Why is a VAT charge added?
Legislation and regulations stipulate that digital services provided by companies to consumers must be taxed with VAT (Value-Addex Tax).
There is an exemption to this for companies. To make use of this exemption we have explained in this article how you can fill in your company details and TaxID to get an exemption from the VAT charge.
Subscriptions
How can I downgrade or upgrade my subscription?
You can upgrade or downgrade your account by choosing another package on our pricing page and cancelling your current subscription via My Account.
Important! Please note that you need to contact our support department to make sure that the unused days of your previous subscription are added to your new subscription.
How can I cancel my subscription?
You can cancel your subscription by logging in at My Account and just click on the subscription and then on the Cancel button.
Can I pause my subscription?
If you do not want to use Incogniton and do not want your subscription to be renewed, you can send us the cancellation request. It is also possible to cancel via the My Account area. If you wish to come back in the future you will simply need to order a new subscription for the same account.
What if I want a custom package?
We offer the possibility to set up a custom package. Go to our pricing page, choose the custom package and customize the number of browser profiles and team member seats you want.
Other questions
How can I restore my forgotten password?
There are two options:
Option 1: You can retrieve your password on the website. Go to this link and click on Lost your password. You will receive an email which gives you a link to reset your password.
Option 2: You can reset your password through the application. Open the Incogniton app, click on Forgot your password and you will receive an email with a link to change your password.
How can I change my Incogniton email address?
Please send us an email from your registered Incogniton email address to [email protected], and we will change it for you.
How do I add a team member who already has an Incogniton account?
Add the team member in your Incogniton account and let the new user change their account to a team member using My Account. You won’t lose any data and can change it back to a regular account if you want to.
How do I use Incogniton on a 32 – BIT version of Windows?
Download and install the 64 – BIT Windows Version of Incogniton.
Go to the C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\win and remove all the data in that folder.
Go to https://incogniton.com/IncognitonWindowsBrowser32 and download the 32-BIT browser of Incogniton.
Unzip the 32-BIT file in this folder C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\win
You should now be able to use a 32-BIT browser with Incogniton.
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