> For the complete documentation index, see [llms.txt](https://docs.incogniton.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.incogniton.com/general-questions/troubleshooting/facebook-ad-manager-has-a-white-block.md).

# Facebook Ad manager has a white block

Learn what to do when Facebook Ad manager shows a white block

The Facebook Ad manager shows a white block, like the image below. This often means that the screen resolution of the profile is wrong.

<figure><img src="https://1094567560-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH8yXxFJjKNEduZ4cdtjg%2Fuploads%2F2iZc5u4zm2cW5WbsQ1yB%2FfacebS.png.webp?alt=media&amp;token=3da19a45-c680-46be-b9d6-9f65192ee079" alt=""><figcaption></figcaption></figure>

This can be solved by changing it to a higher value which has a closer match to your screen. Here's how:

{% stepper %}
{% step %}

### Go to browser profile settings

Click on the 3-bullet icon next to the browser profile and choose **Edit**.
{% endstep %}

{% step %}

### Adjust screen resolution

Go to the tab **Advanced > Browser navigator**, adjust the screen resolution and click on **Save**.

<figure><img src="https://1094567560-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH8yXxFJjKNEduZ4cdtjg%2Fuploads%2FKutwlV9NtS1TZlytL17L%2FScreenshot%202026-06-18%20131631.png?alt=media&amp;token=86597b00-07c7-4716-9250-744b3d0dec05" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="info" %}
If you have any additional questions after reading this article, please contact our [support department](https://incogniton.com/contact/).
{% endhint %}