# Facebook Ad manager has a white block

The Facebook Ad manager shows a white block, like the image below. This often means that the screen resolution of the profile is wrong. 

<figure><img src="https://1094567560-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH8yXxFJjKNEduZ4cdtjg%2Fuploads%2F2iZc5u4zm2cW5WbsQ1yB%2FfacebS.png.webp?alt=media&#x26;token=3da19a45-c680-46be-b9d6-9f65192ee079" alt=""><figcaption></figcaption></figure>

This can be solved by changing it to a higher value which has a closer match to your screen. Here's how:

{% stepper %}
{% step %}

### Go to browser profile

Click on the 3-bullet icon next to the browser profile and choose **Edit**.&#x20;
{% endstep %}

{% step %}

### Adjust screen resolution

Click on **Navigator**, adjust the screen resolution and click on **Update profile**.

<figure><img src="https://1094567560-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH8yXxFJjKNEduZ4cdtjg%2Fuploads%2FVX25Qy3iq1oLi9kvyff9%2Fscreenres.png.webp?alt=media&#x26;token=f3ce3b4c-d0e1-452e-b2f5-916fb45795a2" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="info" %}
If you have any additional questions after reading this article, please contact our [support department](https://incogniton.com/contact/).
{% endhint %}