# Facebook Ad manager has a white block

The Facebook Ad manager shows a white block, like the image below. This often means that the screen resolution of the profile is wrong.

<figure><img src="/files/iMcvRPN9D0CxJAzOoDXi" alt=""><figcaption></figcaption></figure>

This can be solved by changing it to a higher value which has a closer match to your screen. Here's how:

{% stepper %}
{% step %}

#### Go to browser profile

Click on the 3-bullet icon next to the browser profile and choose **Edit**.
{% endstep %}

{% step %}

#### Adjust screen resolution

Click on **Navigator**, adjust the screen resolution and click on **Update profile**.

<figure><img src="/files/8i3ecadKVlsoMUEjZiVk" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="info" %}
If you have any additional questions after reading this article, please contact our [support department](https://incogniton.com/contact/).
{% endhint %}


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