When you’re dealing with a slow browser profile, there are two options to validate and fix the problem:
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Option 1: Validate proxy speed
When a proxy is used, internet speed is always determined by the browser profile. To validate, run a speed test in both the Incogniton browser profile and your own browser and compare results.
Use https://www.speedtest.net/ in the Incogniton browser profile and in your regular browser.
If the Incogniton profile is slower, the issue is likely caused by the proxy. Contact the proxy supplier to resolve.
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Option 2: Enable no sandbox mode
Turning on no sandbox mode in your account can also help.
Go to My account - Account settings - Browser Settings
Turn on Enable no sandbox mode
If you still have any questions, don’t hesitate to contact our support team.
