The profile is stuck on syncing

Fix browser profile syncing issues in Incogniton

When a browser profile is stuck on syncing when launching, there's three possible solutions.

1

Solution 1: Force (re)start the profile

Press the 3-bullet icon at the side of a browser profile and click on Launch Options > Force Restart.

2

Solution 2: Change the cloud save location

Go to Settings > Preferences and change the server location to a location closer to you. You can choose from the dropdown menu.

3

Solution 3: Turn off cloud saving

Turn off cloud saving in the same section as solution 2. This will disable synchronization of profiles with the cloud. Toggle off the button Enable cloud saving.

If you have any additional questions, please do not hesitate to contact our support department.