# The profile is stuck on syncing
When a browser profile is stuck on syncing when launching, there's three possible solutions:
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#### Solution 1: Force (re)start the profile
Press the 3-bullet icon at the side of a profile and press **Force (re)start**.
[](https://incogniton.com/wp-content/uploads/2022/01/ZMnP1xFOhA.png)
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#### Solution 2: Change the cloud save location
Go to **My Account - Account settings - Cloud saving** and change the server location to a location closer to you. You can choose from the dropdown menu.
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#### Solution 3: Turn off cloud saving
Turn off cloud saving in the same section as solution 2. This will disable synchronization of profiles with the cloud. Toggle off the button **Enable cloud saving**.
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If you have any additional questions, please do not hesitate to contact our [support department](https://incogniton.com/contact/).
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