> For the complete documentation index, see [llms.txt](https://docs.incogniton.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.incogniton.com/general-questions/troubleshooting/the-profile-is-stuck-on-syncing.md).

# The profile is stuck on syncing

Fix browser profile syncing issues in Incogniton

When a browser profile is stuck on syncing when launching, there's three possible solutions.

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### Solution 1: Force (re)start the profile

Press the 3-bullet icon at the side of a browser profile and click on **Launch Options > Force Restart**.

<figure><img src="https://1094567560-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH8yXxFJjKNEduZ4cdtjg%2Fuploads%2F1x2O4OS62Yn2Hff8Ubaz%2FScreenshot%202026-06-18%20132035.png?alt=media&amp;token=fde9fad0-1068-4739-a18c-93aaf0026903" alt=""><figcaption></figcaption></figure>
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### Solution 2: Change the cloud save location

Go to **Settings > Preferences** and change the server location to a location closer to you. You can choose from the dropdown menu.

<figure><img src="https://1094567560-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH8yXxFJjKNEduZ4cdtjg%2Fuploads%2Ff4An4IetwsKSxSCBS3Gk%2FScreenshot%202026-06-18%20132442.png?alt=media&amp;token=6f26b103-a3a7-4222-80a2-78816a86df7c" alt=""><figcaption></figcaption></figure>
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### Solution 3: Turn off cloud saving

Turn off cloud saving in the same section as solution 2. This will disable synchronization of profiles with the cloud. Toggle off the button **Enable cloud saving**.
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If you have any additional questions, please do not hesitate to contact our [support department](https://incogniton.com/contact/).
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