> For the complete documentation index, see [llms.txt](https://docs.incogniton.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.incogniton.com/general-questions/troubleshooting/the-profile-is-stuck-on-syncing.md).

# The profile is stuck on syncing

When a browser profile is stuck on syncing when launching, there's three possible solutions.

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### Solution 1: Force (re)start the profile

Press the 3-bullet icon at the side of a browser profile and click on **Launch Options > Force Restart**.

<figure><img src="/files/7a07qMN45llvoZ1foiM5" alt=""><figcaption></figcaption></figure>
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### Solution 2: Change the cloud save location

Go to **Settings > Preferences** and change the server location to a location closer to you. You can choose from the dropdown menu.

<figure><img src="/files/WfkyWuXWY1LZamyPgh07" alt=""><figcaption></figcaption></figure>
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### Solution 3: Turn off cloud saving

Turn off cloud saving in the same section as solution 2. This will disable synchronization of profiles with the cloud. Toggle off the button **Enable cloud saving**.
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If you have any additional questions, please do not hesitate to contact our [support department](https://incogniton.com/contact/).
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