# Proxy connection issues
### What’s the problem?
The proxy gives a connection error or the profile shows a red cross and is unable to launch.
### Possible solutions
* Check if the connection type is correct.
* Check if it is an IPv6 proxy – IPv6 proxies only work on websites which support IPv6.
* Check if the proxy requires IP authorization or a username/password.
* Check if the port is included in the proxy – it should look like the picture below.
### Proxy connection test
If you are sure all the above steps are correct and it still doesn’t work, please try the following steps to [test the proxy connection](/proxy-management/testing-and-verifying-proxies/proxy-test.md):
* Download firefox:
* Download the foxyproxy addon:
* Test if the proxy works with firefox and foxyproxy. You can confirm it on
#### Is it a proxy related issue?
When the proxy connection test fails it can be a proxy related issue. To further troubleshoot, first check if it is indeed proxy related by manually connecting to your proxies without Incogniton, using one of your browsers.
* If you are still not able to connect, raise this issue with your proxy provider and point out that your proxies do not work when connecting via a browser.
* If you managed to connect to your proxy successfully via a regular browser, this means that our server cannot receive IP-dependent data.
### Proxy connection solution
If our server cannot receive IP-dependent data, the Timezone, WebRTC and Geolocation must be set manually. Follow these steps:
{% stepper %}
{% step %}
**Disable Fill timezone based on the IP and set it manually**
Define the timezone manually (it’s advised to correspond with the proxy).
{% endstep %}
{% step %}
**Disable Fill WebRTC Public IP based on the IP and set it manually**
Specify the Public IP of the proxy that you will use, or choose the **Disabled** mode.
{% endstep %}
{% step %}
**Disable Fill geolocation based on IP and define coordinates manually**
Set coordinates manually (advised to correspond with the proxy) or choose the **Block** mode.
{% endstep %}
{% endstepper %}
{% hint style="info" %}
If you need more help or have any questions about connecting a proxy, feel free to reach out to [Incogniton Support](https://incogniton.com/contact/) for assistance.
{% endhint %}
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