> For the complete documentation index, see [llms.txt](https://docs.incogniton.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.incogniton.com/proxy-management/troubleshooting/proxy-shows-wrong-location.md).

# Proxy displays wrong location

Sometimes a proxy connects successfully when you run a check, but the location shown does not match where the proxy is supposed to be.

{% hint style="info" %}
If you have not run a check yet, see [Check and add](https://docs.incogniton.com/proxy-management/integrating-proxies#check-and-add-proxy) in the Attach external proxy guide.
{% endhint %}

This is not a broken proxy issue. Incogniton validates proxy geolocation against [IPstack](https://ipstack.com/) by default, and that data can occasionally be incorrect due to a vendor data issue or a database error on IPstack's side.

To resolve this, switch to a Backup provider:

1. Open the proxy's settings, either from the profile's **Proxy** tab or from **Proxy Library**.
2. Find the **Proxy provider** dropdown.
3. Switch it from **Main provider** to **Backup provider** or **Second backup provider**.
4. Run the check again to confirm the location now resolves correctly.

<div data-with-frame="true"><figure><img src="/files/pXsYbI8SR0oSvvayHyic" alt=""><figcaption></figcaption></figure></div>

This re-validates the same proxy against a different geolocation database without changing anything else about the connection.

{% hint style="info" %}
If you still have any questions or face further issues about proxy validation, don’t hesitate to contact our [support team](https://incogniton.com/contact/).
{% endhint %}